At Kiddzy, we offer Exchange Only. No Refunds will be provided under any circumstances.

Exchange Eligibility

• Customers must report any exchange request within 24 hours of receiving the order by emailing info.kiddzy@gmail.com.
• The product must be couriered to our address within 2 days (48 hours) from the date of delivery.
• The product must be unused, unworn, unwashed, with all original tags attached and in its original packaging.
• The original invoice or proof of purchase is required.

Exchange requests made after 24 hours, or products sent after 2 days, will not be accepted.

Return Shipping Address

After your exchange request is approved, please courier the product to:

Kiddzy
404, Creation Plaza 1,
Near Archan School,
New Bombay Market Road,
Surat – 395011, Gujarat, India.

Return Courier Charges

• Customers must arrange the return courier themselves.
• All return courier charges must be borne by the customer.
• Kiddzy is not responsible for any loss or damage during return transit.

Exchange Process

• Once we receive the product, it will be inspected by our quality team.
• If the product passes inspection, the exchange will be processed.
• Products that are used, washed, damaged, missing tags, or not in their original condition will not be eligible for exchange.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, you must notify us within 24 hours of delivery by emailing info.kiddzy@gmail.com with your order number, parcel opening video, and clear photos of the product.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale or clearance items.
• Customized or personalized products.
• Gift cards.
• Products returned without prior approval.
• Products damaged due to customer misuse.

No Refund Policy

Kiddzy follows a Strict No Refund Policy.

• Refunds are not available for prepaid or COD orders.
• Only exchanges will be provided if the product meets the above conditions.

Contact Us

Email: info.kiddzy@gmail.com